We send you an order confirmation with tracking number to your email address. You can also track your order by using our automation order management system. You can either find it on the top of the help center top page or by clicking the chat...
We are sorry for the confusion! Once our warehouse creates a shipping label, you immediately receive the tracking link. Usually, there are no issues with the tracking, and the concern is that it becomes active once it is on the way to you. Please...
Your order will be packed and shipped within 1 working day after the payment is made. The delivery takes as follows. EU countries: Upon purchasing your order, you will be able to select the following shipment options: - Postal Delivery (4-7...
Please contact [email protected] and we'll do our best to change your order before it is shipped.
Standard shipping is always free! However, upon purchasing your order, you will be able to select expedited delivery options and review the prices for each option.
EU members are not expected to pay any duties or taxes fee. The rest may be a subject to import duties and taxes, which are levied once a shipment reaches your country. This is not relevant for the EU, JP, AU, SG and US. The United Kingdom has now...
Unfortunately, not. At this point of time, our couriers are not able to deliver to P.O. Boxes, Army Post Office (APO), or Fleet Post Office (FPO). In case you ordered to any of these destinations, your order will be on hold until you be able to...
Yes, it should be possible. Once the courier has made their first delivery attempt, please contact them with your tracking number and request a delivery to a pick-up point near you.
Nordgreen ships worldwide except from the following countries: India & Mexico
Please make sure to check all the possible places where the package can be delivered, such as mail box, garage, delivery box etc. If you still cannot find the order, you can either directly contact the carrier or us at [email protected] and...
If you have received your tracking number, we encourage you to contact your courier. Your carrier will have more precise information about the status of the delivery. If you have not received your tracking number, please contact us...
Your order will be packed and shipped within 1 business day. Please aware that our warehouse is closed during the weekends and Danish holidays.