nordgreen-uk

We are sorry for the confusion! Once our warehouse creates a shipping label, you immediately receive the tracking link. Usually, there are no issues with the tracking, and the concern is that it becomes active once it is on the way to you.&#xA0;&#xA0;
Please note that it can take up to 24 hours for the tracking to activate with our express shipping options. If you have ordered via postal service to the EU, it can take up to 72 hours.
In general, free postal delivery has an estimated delivery of 4 - 7 working days from the shipping date. We advise you to contact us immediately if, after 6 business days, you cannot track your package or it has been on hold for too long.

We are sorry for the confusion! Once our warehouse creates a shipping label, you immediately receive the tracking link. Usually, there are no issues with the tracking, and the concern is that it becomes active once it is on the way to you.  
Please note that it can take up to 24 hours for the tracking to activate with our express shipping options. If you have ordered via postal service to the EU, it can take up to 72 hours.
In general, free postal delivery has an estimated delivery of 4 - 7 working days from the shipping date. We advise you to contact us immediately if, after 6 business days, you cannot track your package or it has been on hold for too long.

My tracking link does not work

🚛 SHIPPING & DUTIES

What kind of material is used for Nylon Straps?

Where are Nordgreen watches made?

What if my leather strap is too short?

Strap Length & Other Measurements

Are your watches unisex?

Do you sell vegan straps?

Do you have automatic and/or solar powered watches?

Are your watches are hypoallergenic?

What type of leather are the straps made of?

Are Nordgreen water-resistant and what is ATM?

Can I use Nordgreen straps on other watch brands?

What materials do you use for the watches?

What material do you use for the watch glass?

Which movement type is used in Nordgreen watches?

Calendar date issue

Video guide to mesh strap adjustment

How do I use Pioneer chronograph?

Time & Date Change (Pioneer)

How to measure time with your chrono second-hand (Pioneer)

Align the chrono second-hand (Pioneer)

Video guide on link strap

Can I use all Nordgreen straps on all Norgreen watches?

How can I clean my mesh strap?

How do I change the straps?

How can I best take care of my leather strap?

How do I replace my battery?

INSTRUCTIONS

⌚ WATCH & STRAP INFORMATION

Is the jewelry waterproof?

How is the Nordgreen Jewelry responsible?

What are the measurement of the jewelry?

How can I take good care of my jewelry?

Do you have warranty on the jewelry?

💎 JEWELRY INFORMATION

Do the sunglasses have UV protection?

What are the measurements of the sunglasses?

Do you offer a warranty on the sunglasses?

How long do sunglasses last?

How can I take good care of my sunglasses?

Are the sunglasses waterproof?

Are the sunglasses also sustainable?

What materials are used for the sunglasses?

🕶 SUNGLASSES INFORMATION

Why we are proud of the Guardian

How does an automatic watch work?

What materials are used for the Guardian?

Is the Guardian waterproof?

What is the buy-back program?

What is the warranty period and policy of the Guardian?

💚 THE GUARDIAN

I received an additional invoice / suspicious message. Is my personal information not leaked?

How can I get an invoice?

How do I use multiple discount codes?

Is my payment information safe?

What payment options do you accept?

Can I cancel my order?

Why have I not received an order confirmation by e-mail?

Was my payment successful?

How can I redeem a discount code?

Freestrap discount does not work

My discount code does not work

Do you offer gift wrapping?

Do you offer engravings and/or personal notes to orders?

Can I create my own bundle set?

💰 ORDERING & PAYMENT

How can I track my order?

How long does delivery take?

Can I change my order?

How much is the delivery cost?

Will I have to pay any additional taxes or duties?

Can you ship to a P.O. box?

Can I pick up my package from a pick-up point?

Which countries do you ship to?

The tracking states that my parcel has been delivered, but I have not received anything yet. What do I do?

What should I do if I have not received my package yet?

When will my order be shipped?

What is your return policy?

How can I get a return label?

Return instruction: drops off or arrange a collection from home

I have received the wrong product - what do I do?

When will I receive my refund?

How can I Return or Exchange my order?

How can I exchange to a different product?

🔄 RETURN & EXCHANGE

What is expected battery life ?

What is not covered in the warranty?

Is there a warranty?

My watch is loosing time - what do I do?

How can I get my Nordgreen watch repaired?

What is the warranty policy?

🔧 WARRANTY & REPAIR

Create an account

Where can I try Nordgreen watches?

Do discount codes work on second chance watches?

Where can I find an authorized retailer near me?

I want to be an authorised Nordgreen retailer / distributor - whom do I contact?

How can I verify whether my watch is a real Nordgreen watch?

I am part of an NGO supporting a similar cause as you, how do I get in touch with you?

My tracking link does not workUpdated 2 months ago